Setting: Valhalla, high school store run by marketing students. Lady walks into store, she looks like she's in a hurry. I recognize her as a teacher. APPROACH Employee: Hello! Welcome to Valhalla! How are you doing? Is there anything in particular you're looking for? I am right here if you need help with anything. Customer: Hello, I'm doing great! Yes, I am looking for a gift for my friend. DETERMINING NEEDS Employee: Any special occasion? …showed first 75 words of 401 total…

…showed last 75 words of 401 total…matching set! Customer: Actually, That sounds like a good idea, I would like to do that! Employee: (Smiles warmly and rings up sales quickly) Thank You kindly and I hope you 2 enjoy your visit. Also, here is the card of the lady who makes these pillows, if you have any questions or concerns about the product she can help you and if you are interested in special orders she can send you and order form.