…showed first 75 words of 1118 total…

…showed last 75 words of 1118 total…win situation. Arguing on the other hand is a form of conflict; the aggressive person will almost always win an argument. This would be a win/lose situation. Consequently it would be safe to say that there are significant differences between negotiation and arguing. References Bolton R. 1987 People Skills, Simon & Schuster, Australia Elder B. 1994 Communication Skills, McMillan Education, Australia Maddux R. 1986 Successful Negotiation, Crisp, USA Rossignol K. 1999 Communication Skills for the Workplace, Eastern House, Australia